We're committed to your 100% satisfaction. Each item is hand checked by a member of us before it goes out the door to ensure you get the best! While we make every effort to ensure your goods arrive in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and CONTACT US right away. We will work with you to guarantee your satisfaction.
If you want to exchange your order, please contact us.
We also promise:
Even when there is nothing wrong with the product, you can return it within 30 days after ordering, but you must afford the return shipping fee. You can also
- exchange it if you don’t like the product,
- receive a coupon for your next order,
- have the product cost refunded (if you choose free shipping, we will ask you to pay the shipping fee we have shipped to you).
Please contact us if one of these reasons should apply to you.
Should you wish to return your item(s), please kindly email us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record).
Refunds via the payment method you used when placed the order
The refund will return to the account used to make the purchase. This will appear as credit in your account which you can use to make a new purchase, or request to withdraw to your bank account.
Refunds via Credit Card
When a refund is organized for a credit card, it will return to the same card used to purchase.
How long will the refund take?
The amount of time it takes for a refund to return depends solely on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to display and process refunds. If the refund seems to be taking more than one week, you can also contact your bank or card issuer to ask about their usual timeframes.